Canon will not delay or recall the new EOS R5, although rumors of the latest camera spreading have been affected by overheating issues.

There have recently been rumors that Canon would recall worldwide camera unit shipments due to alleged overheating concerns and then significantly reduce them.

The rumor – first reported by EOS HD and CanonRumors – claims that Canon has undersupplied the largest photo retailer in Germany and provided only 70 cameras for the entire country. In addition, a Canon customer was informed that the second assignment of EOS R5 cameras would not be delivered until November – an unprecedented four month delay.

These two rumors were combined into a third, all reported by PetaPixel and quickly spreading through the photo media: Canon would call the EOS R5 back due to overheating problems.

Canon has since replied, exposed the rumors and explained the situation:

Orders for the EOS R5 should be delivered as originally stated at the start. The first cameras were delivered from our warehouse this week. We are eagerly awaiting the content produced by talented creatives with this camera to share with the world.

Digital Trends also received confirmation that there was no recall.

Outside of this public statement from Canon, a complete recall of a product that wasn't even officially offered for sale seemed far-fetched.

When reviewing the EOS R5 from Digital Trends, we found that the camera could overheat, but under most normal circumstances, it was not. In an additional test by camera reviewer Dan Watson, the EOS R5 actually did better than the upcoming Sony A7S III in its ability to work in extreme heat.

The photography community has hit Canon and the R5 particularly hard, and the company's preventive statement about overheating was seen as evidence of a significant error long before a reviewer actually tested the camera for himself.

Suffice it to say that the situation is far less problematic than being reported by some outlets, and rumors like the one started this morning should be viewed with skepticism before hearing from Canon directly.

Editor's recommendations




LEAVE A REPLY

Please enter your comment!
Please enter your name here